Hi, I'm Akhil Dev
Microsoft-certified IT professional with 6+ years of experience in enterprise infrastructure, Microsoft 365, Azure cloud, Windows Server, virtualization, monitoring, endpoint security, data center operations, and IT service delivery.
🏅 Azure Administrator Associate • Azure Virtual Desktop Specialty • MCSE • CCNA • Microsoft 365
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Years Experience
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Users Supported
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Servers & VMs
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Automations Built
Career Snapshot
🌍 Enterprise Scale
Supporting IT operations across 20+ countries, 10,000+ users, and 4,500+ servers and virtual machines.
☁️ Cloud & Microsoft 365
Hands-on experience with Azure, Microsoft 365, Intune, Exchange Online, Teams, SharePoint, and hybrid infrastructure.
⚡ Automation Focus
Built 130+ automation workflows using Power Automate, PowerShell, and scripting to reduce manual effort.
About Me
I specialize in managing hybrid IT infrastructure, Microsoft enterprise platforms, cloud operations, monitoring, incident response, endpoint security, automation, and enterprise IT support.
Cloud & Infrastructure
Azure administration, hybrid cloud, Windows Server, VMware, Hyper-V, backup, disaster recovery, and high availability.
Microsoft 365
Exchange Online, Teams, SharePoint, Intune, endpoint compliance, identity, access control, MFA, and Conditional Access.
Operations & Monitoring
SolarWinds NPM, SCOM, Dynatrace, Azure Monitor, DCIM, incident management, SLA support, and RCA follow-up.
Technical Skills
Core technologies and tools I work with.
Core Technologies
Enterprise technologies powering cloud, infrastructure, automation, monitoring, and Microsoft 365 environments.
Microsoft Azure
Microsoft 365
PowerShell
VMware
Windows Server
Microsoft Intune
Microsoft Entra ID
Exchange Online
SolarWinds
Dynatrace
Cisco
Power Automate
Certifications
Professional certifications and technical achievements.
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certification
Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
Microsoft Certification
Designing Microsoft Azure Infrastructure Solutions (AZ-305)
Microsoft Learning
Microsoft 365 Administration
LinkedIn Learning
Introduction to AWS Identity and Access Management (IAM)
AWS Training and Certification
Cisco Certified Network Associate Routing and Switching (CCNA)
Cisco Certification
ICSI Certified Network Security Specialist (CNSS)
International CyberSecurity Institute
Professional Experience
Enterprise infrastructure, cloud, monitoring, and IT operations background.
Systems Engineer
- Manage and monitor hybrid data center infrastructure supporting 20,000+ users and 4,500+ servers and virtual machines across on-premises, Azure cloud, and hybrid environments spanning 20+ countries, ensuring 24×7 availability and optimal performance.
- Administer Microsoft 365 suite Exchange Online, Teams, SharePoint, OneDrive, and Intune ensuring enterprise-grade compliance, user access control, and endpoint security at scale.
- Built 130+ automation workflows using PowerShell, Batch scripting, and Power Automate, significantly reducing manual operational effort across Central Operations and improving shift handover efficiency.
- Design, deploy, and troubleshoot Azure Virtual Desktop (AVD) environments Personal and Pooled desktops supporting remote workforce operations and application virtualization across the enterprise.
- Enforce patch management policies via SCCM, WSUS, and Ivanti across 4,500+ endpoints; conduct regular vulnerability assessments and root cause analysis to maintain enterprise-grade security posture.
- Execute proactive infrastructure monitoring using SolarWinds NPM, SCOM, Dynatrace, Azure Monitor, and DCIM, providing comprehensive visibility and predictive analytics to prevent recurring incidents.
- Deliver Tier 2/3 support for critical business systems, P1 incident response, and complex network and server troubleshooting while maintaining strict SLA compliance.
- Manage Azure cloud infrastructure including IaaS provisioning, Azure Site Recovery, VNet, ExpressRoute, Azure AD Connect, Conditional Access, and MFA enforcement across hybrid environments.
- Plan and execute zero-downtime Windows Server upgrades to 2019/2022, lead hardware refresh initiatives, and administer Intune MDM for secure mobile access and endpoint compliance.
Systems Engineer
- Administered on-premises Windows Server environments including Active Directory, Exchange, SharePoint, DNS, and DHCP, ensuring high availability, reliability, and optimal performance.
- Delivered 2nd and 3rd level technical support for complex infrastructure, application, and end-user issues, minimizing downtime through proactive monitoring and rapid resolution.
- Implemented backup, redundancy, and security maintenance strategies including monthly patch cycles via Dameware remote support to safeguard critical data and maintain system integrity.
- Monitored and tested application performance, identified bottlenecks, and collaborated with development teams to deploy effective, long-term solutions.
- Upgraded operating systems and applied latest hotfixes to enhance system performance, security, and compliance.
IT Support Engineer
- Provided advanced technical support for Windows Server, Active Directory, networking, hardware, and infrastructure components, ensuring prompt resolution and minimal downtime.
- Administered Windows Server environments including Active Directory, DNS, DHCP, and Group Policy, maintaining optimal performance, security, and reliability.
- Collaborated with cross-functional teams to deploy and support IT infrastructure projects including server deployments, upgrades, and virtualized environments using VMware and Hyper-V.
- Conducted routine system audits to identify vulnerabilities, address risks, and enhance overall security posture.
- Performed routine server maintenance updates, patches, backups and monitored server logs proactively to prevent service disruptions.
Projects & Automation
Selected operational improvements and technical initiatives.
Enterprise Infrastructure Automation
Created 130+ automation workflows using Power Automate, PowerShell, and Batch scripting to reduce repetitive operational tasks.
Infrastructure Monitoring
Worked with SolarWinds NPM, SCOM, Dynatrace, Azure Monitor, Uptime Robot, and DCIM for proactive monitoring and incident response.
Daily Operations Reports
Built automated reporting solutions for monitoring alerts, email counts, infrastructure status, file movement checks, and shift handover support.
Azure & Microsoft 365 Support
Supported hybrid cloud operations, Microsoft 365 administration, endpoint compliance, and enterprise user access management.
Windows Server Upgrades
Participated in Windows Server upgrades, patch management, hardware refresh, and migration activities while supporting business continuity.
Data Center Operations
Supported 24x7 enterprise operations across servers, storage, monitoring, backup, disaster recovery, and critical incidents.
Contact
Available for Systems Engineer, Infrastructure Engineer, Cloud Administrator, Microsoft 365 Administrator, and IT Operations roles.
Phone
GitHub
Location
Dubai, United Arab Emirates
Availability
Available in 30 days